DPC KPIs

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Key Performance Indicators for your Direct Primary Care Practice

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Key Performance Indicators for your Direct Primary Care Practice

Key Performance Indicators or KPIs are the important markers for your success or failure in direct primary care or any business for that matter.

If you have satisfied patients, that’s great - but can you measure patient satisfaction? If you are managing your diabetic patients with excellent care, that’s good, but can you measure the average a1c in your practice? What about total revenue and percentage of revenue collected?

When you start a DPC practice, you may not think about these KPIs at all, but as you grow and become more sophisticated in your DPC practice, these KPIs may become more and more important, especially if your aim is to scale your business or evaluate the effectiveness of a new hire, either a physician or medical assistant.

Just as you take vital signs from your patient to measure their health, so too can you take KPIs from your business to measure the health of your practice.

The most important Key Performance Indicators (KPIs) for Direct Primary Care (DPC) practices can include:

  1. Patient satisfaction: Measured through surveys or interviews, this KPI assesses how satisfied patients are with the quality of care and services provided by the DPC practice.

  2. Retention rate: This KPI measures the percentage of patients who remain with the DPC practice over a given period of time.

  3. Revenue: This KPI measures the income generated by the DPC practice, which can include membership fees, additional services, and lab tests.

  4. Utilization rate: This KPI measures the number of patients who use the DPC practice's services, such as office visits and telemedicine consultations.

  5. Quality of care: This KPI measures the quality of care provided by the DPC practice, including clinical outcomes, patient safety, and adherence to best practices.

  6. Staff satisfaction: It's important to measure the satisfaction of the staff with their job in order to keep them motivated and engaged.

  7. Net Promoter Score (NPS): This KPI measures the likelihood of patients to recommend the DPC practice to others.